page contents

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following section to find out more about how we exchange products. Please don’t hesitate to contact us if you have any questions!

We offer a 30-day money back guarantee on all unused, in new condition items. If there is pet hair, odor or dander, we cannot offer a refund. We do not offer refunds on shipping costs, only the returned products.

Returns gladly accepted within 30 days of purchase. 

Please include your full name, address, phone number and email address along with a detailed note with all returns.

Return to:

Pet-Friendly Express

Torrington Place 7

E1W 2UY

London